The further you are from the change, the easier it looks.

Few climbing the corporate ladder have a plan how to get back down.

It’s not enough to win hearts and minds; you need to win guts and backbones as well.

Most customer journeys are more like a trek through the jungle than a walk in the park.

The Change Manager’s Conundrum: To execute or be executed.

Meyer’s Strategy Rule #32: To juvenate, firms can shed their skin, but not change their species.

Meyer’s Strategy Rule #31: Few have a head that thinks ahead.

Opportunity makes a thief; trustfulness makes a cheater.

Meyer’s strategy rule #27: Dogs are loyal; customers and employees are just reluctant to switch.

Meyer’s strategy rule #26: The best customers are those spending other people’s money, not their own.