Meyer’s Strategy Rule #36: Without a moat your competitive advantage is moot.

The difference between feedback and judgment is like giving a hand or punching with your fist.

The higher you climb, the less grounded you can become.

Meyer’s Strategy Rule #35: Smart sellers don’t have a cellar.

You can’t become whatever you want, but you can want what you can become.

Michelangelo Principle: Strategizing is chipping away everything you won’t do to free what you will do.

Meyer’s first rule of feedback: Don’t give them your judgment, give them your help.

Don’t jump through their hoop but keep them in the loop.

The chain of command should never feel like the chains of command.

Customer-centered and customer-obsessed are as different as serving and subservience.